hacked hotmail - signing in problem

  Gozo123 15:49 22 Nov 14

My wife has had her email account hacked as there are lots of emails being sent from her account. Microsoft has recognised this and blocked her access until she goes through recovery. This says she must enter the code that will be sent by text or phone ending in 51. We have never had a phone ending in 51 and you cannot alter this? We answered the question that says we have neither of these and then had a questionnaire to complete, and yes it was accepted that it was her account. There were no instructions about what to do next and we are going around in circles. This is the third time we have waited 30 days to try again but cannot het anywhere. Any help would be appreciated.

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