Google Earth shuts computer down

  lightfeet 23:50 21 Sep 07
Locked

My friend’s laptop running Vista Home suffers a “broken” blue screen & shuts down whenever he tries to open Google Earth. This has only started to happen recently; it worked OK for the first few months after initial installation. We have uninstalled the program & reinstalled from a fresh download but it still switches the computer off. Virus & spyware scans have been run but nothing untoward was found. Does anyone have any idea what would cause this?

  brundle 00:09 22 Sep 07

Do other graphics-intensive programs cause the PC to shut down? Games etc? This is an old program but gives the graphics hardware some work to do; click here

Leave it running full screen for a while, if it works at all.If it crashes the machine, go to the manufacturer's site and download VGA/graphics drivers, make sure DirectX is up to date; click here
Check current DirectX version by going to start menu/run, type

DXdiag

press return.
Still worth reinstalling even if it appears up to date, files may be missing.

  lightfeet 00:22 22 Sep 07

Thanks brundle for your response but am unable to make hardware link work. Will have another try tomorrow. Good night

  spuds 11:11 22 Sep 07

I had a similar "wouldn't work" problem after a time. Graphics card was the problem, so suggest follow brundle advice.

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