Frozen laptop

  Astrid 08:03 06 Feb 11
Locked

I have a new Acer Aspire Ethos running Windows 7 which has just been set up. I've installed one or two programmes and got online yesterday. Everything was fine until 9. p.m. when the computer froze. It had done this originally when setting up but a technical man sorted it this for me, so this is the second time the computer has done this. I can't switch off or power down and the cursor just remains frozen. Is there anything else I can try before I call in the techie again?

  mgmcc 08:31 06 Feb 11

Holding in the power button will force it to shutdown after about 5 seconds, otherwise you'd have to remove both mains adapter and battery.

However, it does sound as though there is a hardware fault, possibly memory chips, and you should have it checked out by the store you bought it from.

  Fruit Bat /\0/\ 10:38 06 Feb 11

FReeezing PC

1. Overheat due to faulty / blocked fans

2. PSU voltages

3. Household power surges fridge etc switching on/off

4. faulty memory stick try memtest click here

5. virus or spyware scan for both especially if shutting down with in a few minutes of switch on or internet use

6. driver conflicts especially graphics cards get the latest drivers for your equipment

I shouldn't have thought 1 as its new
2 or 4 means replacement as under guarantee

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