Forgotten/Messed up Password

  russmini 13:26 15 Nov 10
Locked

Have a distressed friend. She has changed the password on the log in stage of her laptop and now, even though she says she re-typed it and confirmed it, it will not recognize it. She bought it down to me at work and i cannot fathom it out.
It doesn't like the 'new' password, even if i write it various ways, with accidental errors, tried Caps as well. Also does not Luke old password.
If you try to Reset Password, a pop up box comes up with: This feature requires removable media, such as floppy disc etc etc etc. She hasn't got any of that.
This is a few week old Compaq Laptop, running Windows 7 home premium if that makes any difference or helps.

Any advice, help, anything greatly appreciated.

Thanks

  birdface 13:37 15 Nov 10

See if you can enter by using Administrator sign in in safe mode if it asks for a password ignore it and press Ok or whatever it is .
Worth a try and if you get in you can change the password.

  Jollyjohn 13:47 15 Nov 10

Try this - from MS click here

  Jollyjohn 14:00 15 Nov 10

Download recovery files from here click here
I have used this from a bootable cd and it simply clears the password

  russmini 14:25 15 Nov 10

Managed it !!! :-)

Somehow she'd managed to miss the first letter off. I flukily, for some reason tried it without, and hey presto.

Thank you for your help, i will jot down for the future. I know what she's like, lol

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