file conversion

  chippy+ 20:36 19 Feb 08

hi can anyone help
my brother in law has tried to convert a file to dvd with dvd santa nero and other convertors but after it starts converting he gets a message microsoft has encountererd a problem and has to close this message comes with all the software and other files it also happens on another pc he has downloaded k lite codecs but this dose not help thanks Chippy ps both pc's have been formated

  MAT ALAN 20:50 19 Feb 08

Whats the file extension..

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