The fax preview cannot be displayed

I've set up XP for faxing and everything works except I get the error message "The fax preview cannot be displayed".

Inititally this worked and the fax was displayed in Windows Picture and Fax Viewer. Subsequently I installed a photo editor and, although I've removed all file associations in the photo editor, the Fax Viewer fails to work. It does correctly display JPEG and TIF photos, and some faxes I have on file.

Any suggestions, please?

  Totally-braindead 10:08 28 Feb 04

I don't know if this is relevant to your particular problem, but I did notice a couple of days ago that there is a download on the Windows Update site specifically to deal with the Fax preview facility not working. Perhaps its worth a look?

I've tried the update, but still no success. The Microsoft site suggests it's a known issue that has yet to be fully resolved.

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