errors when connectiing to freeserve

  algo mas 17:55 19 Feb 03

I'm with Freeserve Broad band.
Recently "there is no response from the server"
Has popped up in the box when connecting to Broadband.
Freeserve ,after trying some tweaks stated it was my software's fault and should get an engineer to reinstall my network software OR reformat my HDD.
HHowever I did not and connected successfully the following day.This had occured a couple of times in the last fortnight.
Is the problem mine? Freeserve ? or BT ?

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