error code benq 4300u scanner

hi all had scanner 8 months all ok went to scan on saterday it came up with error code [ffff:0024]tried to find on internet no good.
have downloaded drivers from benq still the same . ihave o/sy.any help appricated i am not to good with computers thanks all

  howard60 17:21 20 Dec 04

try using control panel - add and remove programs - to remove the prog from your pc. Then unplug the scanner and reboot your pc. Then if a usb scanner plug it in and when the pc finds it reinstall the progs.

thanks howard tried as you said still same problem have given up purchased new scanner

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