Error 0691:Incorrect username/password ?

  nerawan 11:50 26 Nov 04
Locked

Hi guys . I have a problem trying to get connected to Virgin Broadband. I have called 6 times their customer support and they can't help.
I am trying to log in but always get the same error : 0691. Incorrect password or/and username. I know I am typing the right pass/username. Also I have used a second computer and a different modem and still get the same message.
Anyone there has got the same problem or have any idea what is going on?

  Tog_ 11:54 26 Nov 04

Do you have caller ID blocking selected on your phone?

  Technotiger 12:02 26 Nov 04

Hi, have you done virus/trojan check, someone might have hijacked your connection? Just a thought. Hope I am wrong though.

  AndyJH250184 12:18 26 Nov 04

have you tried caling their helpdesk and requesting a password reset??

  AndyJH250184 12:18 26 Nov 04

have you tried caling their helpdesk and requesting a password reset??

  AndyJH250184 12:18 26 Nov 04

have you tried caling their helpdesk and requesting a password reset??

  nerawan 12:28 26 Nov 04

Yes. I have requested another password and it doesn't work.
I don't have ID blocking and I have tried to connect from a second p.c. wich have the O.S. just installed. It looks the problem is not from my side but from Virgin or B.T. but their customer suport just keep saying I am typing something wrong but when I try a few times while they are on the phone , they give up.

  Djohn 12:59 26 Nov 04

You need to download a security patch from Microsoft and update your anti virus, also do a full scan for virus and Trojans. click here

  nerawan 01:48 28 Nov 04

Hi Djohn. You don't explain why I have todo that. I have XP and thae patch 2 and in the other p.c. 98.

  nerawan 01:48 28 Nov 04

Hi Djohn. You don't explain why I have todo that. I have XP and the patch 2 and in the other p.c. 98.

  nerawan 01:48 28 Nov 04

Hi Djohn. You don't explain why I have todo that. I have XP and the patch 2 and in the other p.c. 98.

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