Epson PX720WD photo tray problem

  redeyenewby 22 Apr 13
Locked

I am trying to pring 4 x 6 photographs but my printer tells me to insert the cassette tray. The tray is already inserted but I can't get it to print. It prints A4 photos with no problem. Any ideas, please? I bought the printer in November 1-11 and it was working satisfactorily last time I printer 4 x 6. Help!

  northumbria61 22 Apr 13

Have you got the correct size of paper selected in Printer Properties? Take a look there and check.

  redeyenewby 23 Apr 13

Northumbria61, Yes, I have and everything I can think of has been checked and double checked. Viz - print setup, tray settings, paper type, tray position - I can't think of anything that is not correct - but the screen says "Insert the cassette and press (the diamomd). Is it software? Thanks for trying.

  redeyenewby 23 Apr 13

I'm coming to the conclusion that maybe the software has become corrupted. I think uninstalling and reinstalling might be an answer. How easy is it to uninstall Epson PX720WD all in one printer? Thank you, all.

  northumbria61 23 Apr 13

Why not have a live chat with Epson Support online advisor to see if they can resolve this issue before doing anything else? Here is the link - the live chat button is on the left of page.

enter link description here

Advertisement

This thread is now locked and can not be replied to.

Should I upgrade to Windows 10? 8 reasons why you should upgrade to Windows 10... and 2 why you…

We are being sold the ability to spend money we don't have. And we love it

Encore creates eerie effects for Spielberg's new TV show The Whispers

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message