what model epson is it-I have an epson 830 and epson have an online support-see these instructiuons For Windows users
The Technical Support Web Site provides you with tips to help solve any problems you may encounter when using your printer.
If you encounter a problem, access the Technical Support Web Site in one of the following ways:
From Status Monitor 3
Click Technical Support in the Status Monitor 3 dialog box.
From your printer software
Click Technical Support on the Main menu of the printer software. hope this helps