ktv876 07:34 22 May 09

Hi I am getting a lot of trouble with my Epson EPL-6100L laser printer. When I switch it on, it starts to warm up...the heaters starts to glow and after about 2 seconds it stalls suddenly, the motors do not run to make a test. What can the problem be? Is is the fuser unit or some form of other trouble?

  Diemmess 13:21 22 May 09

Your good description makes me think it is a potentially terminal fault.

I was recommended to try an acredited Epson repair outfit when I was having trouble with paper transport in an EPL 5800.

The reception lady was fairly terse, and offered a premium number at around £1.00/minute, and a promise that I would not be kept hanging on.

I thought a bit and decided to try it.
In a few seconds under 2 minutes I had a technician's diagnosis and a blow by blow how to clear the problem.

It was a while back, but at the time I was well pleased to have a good workable answer.

Equinox Maintenance Group Ltd (Tewkesbury) may be worth a premuim rate call.
Their normal office number is 01684 290000

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