epson DX3850 all in one paper jam cant get rid off

  athenrye 20:04 25 Jul 06

hi ive just bought a new epson DX 3850 all in one printer/scanner

i had a small paper jam and cleared it free from the paper, but i still have the paper jam button flashing and it wont go away, i therefore cant print anything else at the minute

ive tried using the colour print button it advises in the book and ive switched it off and removed the usb cable, but nothing clears it

anybody any ideas to resolve this problem

  sean-278262 20:07 25 Jul 06

try checking in the printer. May be a small piece of paper still stuck. Alternatively try turning everything off and leaving for 10 minutes unplugged and see if that clears it.

  athenrye 20:10 25 Jul 06

ive had a good look and cant see anything, but its very hard to see...

ive turned it off the now and im going to leave it a good while

  athenrye 20:36 25 Jul 06

hi ive tried switching it off and leaving it 20 minutes
its still showing paper jam
anybody any ideas

  beynac 22:31 25 Jul 06

Try ringing Epson technical support: 0870 44 3 77 66 (office hours 9-5:30)

I had a minor problem, not covered by their FAQs, and they were very helpful.

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