epson 460 new inks not recognised

  johnnyrocker 10:48 21 Feb 04
Locked

my son recently bought new ink cartridges for the above, when checking properties the ink section is greyed out and not showing anything printer will print blank sheets so it is recognised by pc, whats he doing wrong?

johnny.

  Diodorus Siculus 11:15 21 Feb 04

Are the new cartridges official epsons, or others?

  johnnyrocker 11:25 21 Feb 04

official i believe.

johnny

  Sheila-214876 11:31 21 Feb 04

Try re-installing the Status Monitor.

  johnnyrocker 11:33 21 Feb 04

we tried unistalling and re installing the printer, would that be the same?

johnny.

  anchor 11:41 21 Feb 04

You could try an on-line "chat" with a technician

click here#

Mon - Fri, 9am - 5pm.

Or, telephone; 0870 44 3 77 66
9 a.m. to 5.30 p.m. Monday to Friday,
9 a.m. to 5 p.m. Saturday
10 a.m. to 5 p.m. Sunday

Calls are charged at BT national rate.

  johnnyrocker 11:50 21 Feb 04

useful link thanks might go that route, will leave it run for a while longer.

johnny.

I hesitate to say this - but when installing the new cartridges did you remove the yellow sealing strip, and if you did, were any bits left behind.
Apologies if you have done so, but every now and again I come across users who plonk a new cartridge in without removing said strip.

  Sheila-214876 12:30 21 Feb 04

Status Monitor. Most Epson printers that I have installed the Status Monitor needs to be installed separately from the printer drivers. You can download a later version of Status Monitor from the Epson site. click here
Another thought just crossed my mind, it might be worth checking the BIOS and make sure the printer is still set as ECP+EPP???

  johnnyrocker 12:31 21 Feb 04

i believe that which should have been removed has been but will check.

johnny.

  johnnyrocker 12:42 21 Feb 04

not familiar with bios settings, maybe i should say (to avoid misleading) that he was given this printer but assure was/is working, i believe he had printed before but wrong colours which led to discover of black needed.

johnny.

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