Epsom printer 500

  bridge+ 22:03 08 Dec 03

The empty black cartridge was replaced by a full cartridge but the printer refuses to print in black - colour cartridges are OK.

Is this known problem ? I would be grateful for any tips.

  AndyJ 22:20 08 Dec 03

Try using the head cleaning utility, supplied with most Epson printers.

It can usually be found by right-clicking on the printer icon in Control Panel/Printers; then selecting Properties, the General tab and Printing Preferences button. On the next window look for the Utilities tab.

Sometimes the software will put a shortcut to the utility in the Start / Programs.

Could also be a duff "new" cartridge.

  cycoze 22:59 08 Dec 03

Did the tear off , come off cleanly ?

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