Braniff 12:47 30 Aug 09

my email is with blueyonder and I ussually have no prblems. Today for some reason it wants my email password which i have written down. It just wont have it, says it is wrong? How can I find it or change it please.

  ened 12:52 30 Aug 09

If you are trying to access your mail through Outlook xpress or Windows Mail etc this request usually means it cannot access your account.

Have you tried going direct to the server?

  Braniff 12:55 30 Aug 09

How do I do that?

  beb 13:00 30 Aug 09

i have a blueyonder email account , now its virgin media , getting the same problem its a National Issue - Loss of Email , go to service status via virgin media home web site .

  beb 13:04 30 Aug 09
  ened 13:57 30 Aug 09

It is worth checking the server occasionally to check the spam folder etc.

For future reference just go to the blueyonder home page and click on email click here

  crosstrainer 14:08 30 Aug 09

As posted by ened, you should be able to access the help pages on your iSP web site.

From there, you can access your email and use the contact address to ask what is wrong.

  Braniff 14:27 30 Aug 09

I can't because my password is being rejected.

  crosstrainer 14:33 30 Aug 09

Telephone them, If you can't get on line using the Internet site...You could be infected with a virus / malware infection.

Download and install / update / run:

click here

click here

Free version on the top right.

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