Email attachments from Vista to XP

  Emsie 16:49 25 Jan 08
Locked

Please can anyone shed any light on a problem we've got with email attachments?
We can open attachments easily on our new Vista pc. but when we write a document on it, using Word in MS Office Home, and attach it to an outgoing email, my brother is unable to open it on his 2-year-old XP pc. It says it doesn't know what format to open the file in. His ISP is AOL and he has Word on the XP pc, which hasn't had a problem like this before. Could it be a setting on the new Vista pc that needs to be altered?
Many thanks.

  VoG II 16:53 25 Jan 08

Maybe you have Word 2007 and he has an earlier version. If so you can either

Use Save As and save the file in Word 97-2003 (.doc) format

or

get him to install this click here

  Emsie 16:53 27 Jan 08

Spot on, VoG! This has worked a treat. Thank you very very much indeed.

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