Nothing changed so far.
They supplied a faulty DVD Burner to me 2 weeks ago, so I contacted them to get an RMA and a replacement.
Two days later - and several aborted phone call attempts, I received an E-Mail from them with an RMA number, but advising me to get the other return details from the site.
I followed the site's instructions and by good fortune was due to be home all day on the date that they advised that their courier would call.
The day came, it was half-term so both kids were home and - the main reason to be home all day - so were the 2 guys fitting our new double glazing.
The whole day passed with no courier - I checked with the fitters who also confirmed there had been no callers for us that had approached them either.
An attempt to email back to the address that sent the RMA E-Mail provoked an email claiming it was an automated system and that I'd have to use their E-Notes system to communicate with them.
After trying for over an hour to get through to them by phone I sent an E-Note off asking what had happened.
2 days passed, then another E-Mail arrived advising I had a new E-Note. On checking this advised they were sorry about missing my 'delivery' and had refunded my delivery costs.
They also closed off the E-Note.
I tried phoning - constantly engaged, so I sent another E-Note pointing out that I was stuck with my ongoing project until the burner was replaced.
Another 2 days passed, at which time my wife phoned them and after nearly an hour managed to get through.
The 'assistant' then got quite offensive and claimed that we had been out when their courier called. The courier firm they quoted as saying this are local to us - I've used them several times, but strangely enough they weren't the people my E-Note advises were coming for the collection. When this was mentioned the 'assistant' got very abrupt, to the point that my wife cancelled the order and demanded a refund as the goods weren't 'fit for the purpose' they were supplied for.
So apparently their courier will arrive tomorrow and we will get a refund within 10 days "if the goods are found to be faulty - otherwise we will be charging you" (SIC)
Well, I'd used Ebuyer before without problems for kit, but never had problems on those occasions. It's 3.5 weeks now since my order arrived and I've had to buy another DVD burner locally so I wouldn't lose the order the original one was bought to fulfill. I'm still stuck with the dud drive they supplied in my hall waiting for a guy who will arrive between 09:00 and 16:30. (It's always nice not to have to waste a day at home isn't it?)
Customer Service?..... I think not.