eBay payment problem

  Catastrophe 09:07 25 May 06

I have been trying to pay for an item for about two weeks, often several times a day and by various means.

Whether on eBay, on an invoice, or on the checkout at Marketworks, I always get:

I have telephoned Marketworks in the USA and was told to delete temporary files and cancel history, which I have done, but without improved result.

I have about 300 feedback, every one positive, and most praising fast payment. I do not want a negative feedback.

I have sent several eMails describing the problem to the seller without zero response.

I had another identical problem with a uk seller but managed to phone them and supply credit card details but have had no similar response.

Any ideas please?

  Snec 09:21 25 May 06

Have you tried eBay's own help forums?

click here

  Catastrophe 10:06 25 May 06

Thanks. I will try there.


  Catastrophe 11:07 25 May 06

I was directed to use the PayPal Account page and the seller's email address, and that worked.

Many thanks.


  spuds 12:38 25 May 06

Some major sellers on eBay use a third party like Marketworks for invoicing, shipping and tracking purposes. Keep an eye on this, because things can go pear-shaped if you use a different method to those requested by the seller.

One of the reasons for using companies like Marketworks, is the seller could be acting as a selling agent who doesn't carry any stocks. The stocks are held and shipped by a 'mother' company. With Marketworks, you should have a tracking number and web link provided and supplied by a response email.

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