E-Maill issues. Not downloading completely

  Jollyjohn 12 Jun 12
Locked
Answered

Hello

The issue is on two computers, first a 4yr old laptop running Windows XP and Outlook express and second an 18 mth old Compaq running W7 and Livemail Both e-mail addressess are btinternet.com

The issue is that occasionally the messages fail to download completely and then next time send/receive or sync is pressed the same messages are downloaded.

This results in multiple copies of the same message appearing. I know I can log into BTYahoo and check the messages there. I do this and have left detailed instructions for the users to fix the issue when it happens again.

What I want is a proper fix for this issue. I have rung BT and the agent was very helpful, shred the screen, deleted all e-mails from the server with attachments, solved for a while.

I suspect attachments are a possible problem however a 3.4 MB pdf attachment downloaded OK. I also suspect the line speed to the property about 750KB on last check.

Any other suggestions gratefully considered.

  Woolwell 12 Jun 12

You can try increasing the server time out settings Live Mail Settings . It will be similar for OE. I use around 4 mins.

  Jollyjohn 12 Jun 12

Ok - thanks for that. I have increased it to 2 minutes but will change it again next time I visit.

  Jollyjohn 13 Jun 12
Answer

Thanks for that. I will mark this as solved, for now. Will post back if I get any new info.

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