DVD - RAM BURN PROBLEMS

I have a Mmat*!@:a dvd-ram sw-9581 in a new Time computer,but it will not burn,cdrs or dvdr or rws. Does anyone else have this problem and how do you fix it? I can play discs but not burn.
I do not really want to phone the Time support line at £1.00 a minute,I would rather leave it to the good PC Advisor forum users.

  crx1600 00:12 04 Aug 03

what software are you using to burn?

I am using 'pinnacle' that came with the computer.I have even tried 'easy cd creator' but that did not work either.

  ams4127 22:08 04 Aug 03

My DVD RAM drive burns to DVD-R/RW and DVD RAM disks using Instant CD DVD.

What version of CD creator are you using? What Pinnacle software are you using?

The pinnacle is 'instant copy,cd creator 5 basic

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