DVD drives both fail at once

  A&D 21:59 18 Oct 08
Locked

I am currently uninstalling my data files and some applications from my PC (XP SP3) before handing it over to a friend when Adobe Premiere Elements refused to uninstall. I started to re-install before another attempt at uninstall when I discovered that both my DVD ROM and DVD RW drives are not operating. Confirmed by a look at Device Manager. I've tried re-installing and updating drivers and doing a System Restore but with no affect. Any suggestions welcome.

  Shuffty 22:10 18 Oct 08

It looks like upper filters and Lower filtersgo here and scroll down to number 399 right side,
Restore cd/dvd click to dload on to your desktop and click to run then reboot and your drives should reappear

click here

  A&D 10:33 19 Oct 08

Thanks Shuffty. I followed your advice and it has worked perfectly. I can now carry on uninstalling applications. Kind regards.

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