dvd drive not working

  DEMONTRA 23:41 23 Jan 06

I am seriously frustrated about my dvd drive not working and the help and support from dell is pathetic.I have a Philips dvd+rw dvd 8631 drive on my computer and it does not work even though my device manager is telling me that it is okay.First of all the drawer would not open and when it did it would not read and disks.Where am I going wrong.The computer is only 9 months old.

  Skyver 23:59 23 Jan 06

Get this, click here,
Run Infotool.exe, put an audio CD or original DVD in the drive, if you get no information when clicking the Disc tab your drive is probably faulty. Try a number of discs.

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