Drivers Problem

  willyv 12:25 24 Jun 07
Locked

Hi all,
I'm trying to help my dad out. I think he's accidentally deleted the drivers for his dvd and cd room players.
I have tried to uninstall with the wizard. but they seem to reinstall corrupted. From what I can work out the drives are:
cyberdrv cw088d
jlms xj-hd166s
he has no driver discs.
any ideas would be gladly recieved.
many thanks
will

  Jak_1 12:32 24 Jun 07

Go to the manufactures website and download the drivers from there. If unsure of the webb address, simply type the makers name in a google search and you should have no trouble getting there.

  johndrew 12:35 24 Jun 07
  willyv 13:02 24 Jun 07

i have tried this.
the cyberdrive seemed to be working, the jlms displayed error message that device not found.

having finished downloading both i checked the device manager. both drivers have a yellow i next to them indicating corrupted files
thanks
will

  postie24 17:01 24 Jun 07

Uninstall the cd/dvd drives in device manage,reboot pc,and let windows install the drivers

  willyv 17:49 24 Jun 07

No good.
A bubble appeared in the taskbar saying found new hardware, but neither drive was visible on my computer.
might have to be a reinstall of wp? what d'ya reckon?
cheers
will

  willyv 18:15 24 Jun 07

that shouldve been a reinstall of xp!

  postie24 18:27 24 Jun 07

Try system file scan.
Go to Start/Run/type sfc /scannow
(Watch the space between sfc and /) hit enter. You will need your XP CD if prompted.

  willyv 18:54 24 Jun 07

Unfortunately, he bought a reconditioned HP that came with XP pre-installed and no o/s CD. Beginning to wish that i hadn't tried to help!!
Thanks anyway,
Will

  skidzy 19:35 24 Jun 07

Have you tried SFC ? the disc is not always needed if there is a recovery partition.

Something else to try if all else fails:

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.


Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.


click here


If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.


Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here


Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  Stuartli 21:30 24 Jun 07

The only drivers required by optical drives are the basic Windows CDROM drivers.

Check that all the leads and cables are correctly and firmly fitted and then Uninstall both from Device Manager.

Reboot and Windows should Find New Hardware and reinstall the basic CDRM drivers for both drives.

The operation of a rewriter is controlled by a burning program such as Nero.

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