Dr Watson -_stuck

  jack 20:07 22 Jul 10
Locked

One of my flock reports that when she boots up the XP window comes up then Dr Waytson comes up with an arcane message- and will not let the user enter password etc.
I have agreed to 'Go See' on Monday
I have downloaded and printed off some M/S support on how to disable Dr Watson.
But that will be a fat lot of good if as she reports- cant get into to the 'Run' field.
I have in mind that Safe mode may be a way in- from the scant info I have.
Any other thoughts please?

  rawprawn 20:49 22 Jul 10

It would seem Safe Mode is the only option, except for XP Repair install click here

  jack 17:07 26 Jul 10

The machine is an elderly E machine with Basie XP- not service packs
Save mode did not get around Dr Watson either and Explorer kept closing - So big problems.
Applied the E machine machine repair/rescue disk
and all it would do was to run Symantec Ghost and then a total reinstall.

I asked the owner if all was safely backed up
She gave me a stare - then went to a cupboard and brought forth a box of 10 CD-R- My son gave me these years ago and said something 'Like use these for back up -- but he didn't tell me what to do.
Ho hum.

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