Downloading emails to Outlook 2007

  amyjen7 25 Aug 11
Locked

I have had Outlook 2007 for 3 years with no problems but all of a sudden it will not down load my Emails from my provider Talk Talk and displays the error Ox800CCCOF. Can you please advise me? I Run Vista Home Premium, Internet Explorer 9 & protect my PC with Norton. Thank you very much Kind regards

  Woolwell 25 Aug 11

This is possibly a problem with talktalk. Can you access webmail?

  Forum Editor 26 Aug 11

This error message can be triggered if you are using Norton anti-virus or Norton Internet Security software.

If that is the case, try this:-

Start Norton Anti-Virus (or Norton Internet Security), and then click 'Options'.

Click 'Email'.

Uncheck 'Scan incoming Email' and 'Scan outgoing Email'.

If you are prompted to verify that your email program is not running, then click OK.

Click OK.

Click 'Options', and then click 'Auto-Protect'. Make sure that "Start Auto-Protect when Windows starts up (recommended)" and "Enable Auto-Protect (recommended)" are selected.

If they are selected, click OK, and then exit Norton AntiVirus.

If they are not selected, then select each entry, click OK, exit Norton AntiVirus, and then restart the computer.

Now you should be able to send & receive mail with no problems. You'll still be protected by Norton as 'Auto Protect' is enabled.

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