Disappearing email account

  dataone 18:06 06 Jul 04

Help!I am with NTL. A few weeks ago I opened my netscape email box and found that my email account had vanished. Instead, a wizard appeared to help me set up a new email account. I checked with NTL and they told me that my account was still open, and the fault must be with my computer. I then went through the wizard and set up the account again. I had lost the old messages. About 5 weeks later, the account disappeared again from my computer, losing my previous messages. I went through the routine and set up the account again. 4 weeks later the same thing happened. I re-installed windows XP and netscape and set up the account again. This lasted about four weeks and the email account disappeared. What is happening? Can anyone help?

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