DirectX failure at step 19

  johann49 10:36 23 Mar 04

My son is trying to play Halo. Graphics are fine but no sound. But when checking Dxdiag in sound i get the error

Failure at step19 (user verification of software)
HRESULT = 0*00000000 error code

I'm using Windows98se and DirectX 9b

Can anyone help please, as my son seems to think i can fix anything (as if)and it would be nice to be able to tell him the answer

  Giggle n' Bits 10:48 23 Mar 04

check all you drivers mainly for your VGA/AGP display & Audio oh and the Chipset Driver.
Also is the Halo game designed for ATI/Matrox and Nvidia only and not Sis Chipset graphics ? It will say on the box

  hugh-265156 10:51 23 Mar 04

try re instaling direct x click here

  hugh-265156 10:52 23 Mar 04

oops! sorry

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