If it is Internet Explorer.
Download for him and burn on a disk one of the others- Firefox is the current flavour of the month.
See what happens then.
How are the pages required entered?
Are they being typed in?
Perhaps the correct verbiage is not being used.
i.e. [ www. xxxxxx. com] etc., bearing mind that no spacings are used. I have done so here so that you do not get a 'click here'.
Or If Google/Yahoo is openable work through that.