This would seem to be a software problem.
Dell printers are I believe rebadged HP or Lexmark
These printers are Bubble-jets.
That is the print head come built-into the cartridge
So change cartridge you change the head.
Just to confirm this -to ensure my knowledge is not totally out of date- does the cartridge have a printed circuit on the side and a 'flat' base?
Or has it no circuit and a hole in the bottom?
If it is the former then I advise you to remove the driver software and reinstall.
In so doing ensure you are off line and your antivirus soft ware is switched off before doing the install and then follow the prompts precisely.