Dell Non Customer Service

  beebender 12:39 21 Sep 07

My 18 month old Dell Inspiron 6000 suffered a hard drive failure last week which was replaced under warranty.

This week the battery failed and I was told it was only warrantied for 1 year and I would have to buy a new battery, cost, £108-00.

I was promised urgent courier delivery and 3 days later have heard nothing.

I have just spent a frustrating 30 minutes talking to India and being passed from pillar to post on 0870 premium rates and getting absolutely nowhere.

I will NEVER buy another Dell - can somebody please tell me where to write so I can vent my considerable anger at this appalling service.

I am going abroad shortly and need the laptop for my degree studies and I am hugely offended by the total lack of interest shown by Dell.

Buyers beware.

  tullie 12:45 21 Sep 07

I think this thread shoud be in consumerwatch

  beebender 12:51 21 Sep 07

Thanks I have posted on Consumerwatch.

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