Dell Dimension E520 DVD drive failure

  Squirrel1 13:42 17 Sep 10
Locked

I have been given a Dell Dimesion E520 desktop to remove a lot of malware from. Which I have done. But the OS (Win Vista Home crappy) will not recognise the optical drive, even thought it is seen in the BIOS and is enabled.
I have uninstalled the drivers fro the optical drive and restated windows. But the drivers fail to install and a message informing me of registry corruption apperas....
Ok.. A this point I would just reinstall windows etc and start from scratch. But this machine does not come with any discs and rlies on a 'rcovery' partion which is supposed to be accessed by pressing CRTL F11 on boot-up. This does not work...
I know by looking at the device manager that the drivers fro the DVD drive require reinstalling and I can find them on Dells web site, bity do think I can find an option to down load it. Even when I am logged in I still cannot downlod the file......Hmmmmm.. Me smellsa rat.

Any suggestions!

Icedentaly my own machine is built by myself and I do have the choice of Win XP/Vista/7 both 32 and 64 bit...

  Fruit Bat /\0/\ 15:42 17 Sep 10

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)

click here
Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes
click here works for vista or XP
click here

or manual fix
Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

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