I purchased the top of the range Dell XPS 15 9530 laptop from Dell Spain in September 2014 and received the computer in October.
The computer was always unpredictable when closed down, not always waking up first time, at times requiring repeated activations of the start switch . The computer stopped working for the first time in May, no response except a LED on the start switch for 5 seconds. I contacted Technical Support on 25-05-2015. Email has been used for contact since so I have a full record of this case number. The Dell engineer has made 5 visits so far, over 9 hours on site. I have had three new motherboards, new batteries, cables and a small USB board. I still have the same issue of the machine failing to restart. I have not had a reliable working computer for over seven weeks. The engineer told me that there is a design issue with this machines motherboard and I am told that I have to wait for an updated motherboard. No available date for the repair can be given! I am extremely disappointed with this computers reliability and the customer service I have received.
I have asked for a replacement computer or a refund, however this has been declined. Why have I not had the computer replaced with an updated working machine?
I am told I have to wait for the motherboard revision with no available time scale for the repair. I feel that I will then become a Dell test site!! I will never buy another product from this company.