Credit card fraud

  Spark6 14:24 03 Dec 06
Locked

In the last five minutes I have received a telephone call from a representative of my bank querying suspect use of my credit card. According to the information she gave me my card details have been used for on-line casino gambling and one other on-line transaction. Needless to say, the card has now been 'stopped' and I have been instructed to cut the card up.

In my conversation with the lady no card details were discussed and I declined her offer to be passed over to another contact for obvious reasons.

As the card is used only for on-line transactions I have to suspect that something like a keylogger has been installed on this computer. I shall now run a2, adaware and spybot search and destroy. I have a hardware firewall on my router, zone-alarm firewall and AVG.

Any advice re proving if this machine is 'bugged' will be greatly appreciated.

Since receiving this card, over two years ago, it has not been handled by anyone else and has not left my possession! Tomorrow morning I shall visit my bank, query the telephone number I received off 1471, and confirm the veracity of this call.

  Fruit Bat /\0/\ 14:31 03 Dec 06

Wireless secured router?

  NotSureBoutThis 14:46 03 Dec 06

Enter the telephone number you got from 1471, into Google, see what comes up.

Why not call the number back, and see what you get.

  €dstowe 14:47 03 Dec 06

In cases like this it would be best to terminate the call and phone back on the helpline number that is printed on the card.

If the call was genuine, they will have the details. If it was false the least you have done is alert your card provider that there is a scam in operation.

  GANDALF <|:-)> 14:48 03 Dec 06

I have yet to see proof that a home computer ha had a keylogger installed remotely and then this has 'transmitted' the information to the fraudsters. I think you will find a simpler explanation.

G

  Probabilitydrive 14:50 03 Dec 06

You precautious approach is well founded. Next port of call is your bank and ask there what addiotional securtity protocol they have in place for credit card fraud.

Here are some useful links

http:click here
click here

  NotSureBoutThis 14:51 03 Dec 06

Regarding

"I have to suspect that something like a keylogger has been installed on this computer"

I do a lot of CC transactions over the web, the above statement had me worried about "Keylogger"

  Cyclone 15:13 03 Dec 06

I actually work for a bank and all banks have departments which monitor the use of credit cards, if they suspect fraud the customer will contacted as you were. This is to protect you and your money. Your bank should be able to confirm that a new card has been ordered.

  birdface 15:42 03 Dec 06

I Would have thought the first approach would have been to ladbrookes,And Querry their security.

  birdface 15:48 03 Dec 06

Got that wrong, because I use Ladbrookes, I assume everyone else does, Sorry about that, One good tip, Never use your mobile Phone to contact the bank,a lot of folk out there with scanners that can pick up both conversations,If you give your security details to the bank and they are listening,You could have problems.

  on the nose 15:59 03 Dec 06

I had the same problem online gambling company took 200 pound ouy my credit card,yet i was up to my max on my credit card, yet they still did the transaction,after 4 weeks they credit my account,i used my card on the net and by phone.

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