Creative x-fi Internet problems

Hi please can you help, when I try ripping cd onto my player and I try and get the CD info nothing comes up. I have tried to enable the media server but it just says can not connect to the internet. I have enabled my firewall with exceptions for my creative player but to no avail. Please can you help me.
Thanking you in advance.

  realist 21:48 01 Jan 09

Might be worth looking at their support page?
click here

Thanks realist but that was the first place I looked.

  realist 13:54 02 Jan 09

Is this your player?
Did you try a firmware update?
click here

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