creative driver update problem

  the flying monkey 22:14 11 Jul 03
Locked

i've got an OEM version of creative SB LIVE 1024 sound card. every now and then windows tells me it has recovered from a serious error and prompts me to send an error report. i do that and microsoft tell me that i need to update my soundcard drivers. i am redirected to the creative website. this is where i have the problem, i'm not sure which update to download; 'live drv uni' or 'live drv'. i have not downloaded any previous drivers from creative. thanks for your help.

  Despicable Desperado 22:46 11 Jul 03

You have to download the live drv first. The live drv uni is an update.

  the flying monkey 09:12 12 Jul 03

I downloaded the driver from the creative website and saved it to my HDD. I opened it up and it did it's self extraction thing that it does and asked me a few questions about installation. As far as i knew it had installed correctly. After restarting I tried to open Creative Audio HQ but was told that it 'cannot initialise audio driver. Reinstall audio driver'. I installed the download again but the problem still occured. Do i have to uninstall the old drivers first? Does DELVDLL have anything to do with this? Please help.

  david.h 09:22 12 Jul 03

have you disabled your firwall and antivirus before downloading the driver, I found my norton firwall and NAV interfered with the driver downloads from this site and had to disable both to get a result. also its worth using the creative labs online driver auto update system this will automatically check your software and update and install your drivers for you.

  the flying monkey 09:33 12 Jul 03

i forgot to disable the Norton Antivirus autoprotect. Does that mean i've got to download it again? how do i get to the creative labs auto update, i can't find it on creative.com? thanks again.

  the flying monkey 09:54 12 Jul 03

Please

  david.h 21:06 12 Jul 03

click here

the above link will set you on course just follow the instructions. if you had norton active you need to start again

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