Creating new e-mail account (new PC, XP Home)

  MartynHoll 21:51 26 Feb 03
Locked

I have just been helping a friend set up his e-mail on a new PC. We have set it up using Outlook Express with BT Openworld. The automatic BT Openworld set-up was used and the account (dial-up details etc.) was installed.
We have tried to receive messages and every time we try we get the following message:-

The connection to the server has failed. Account: 'mail.btopenworld.com', Server: 'mail.btopenworld.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

PS - we also tried a different ISP and same problem!

  AndyJ 22:08 26 Feb 03

Have you got Norton Anti Virus email protection running? Take a look here, it may help click here

  Lú-tzé 22:08 26 Feb 03

click here

if you have Norton AntiVirus installed, it could be the cause. If installed, tell it not to scan your mail and see if it works ok.

  jazzypop 23:28 26 Feb 03

It is also likely that you have not told your firewall to allow Outlook Express to connect to the Internet

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