Crashing PC

  Anya 13:12 12 May 11
Locked

Hi,

I'm a total novice when it comes to computers but think my PC is about to die.

A blue screen keeps appearing before my PC turns itself off. An email friend said I need to check the minidumps etc but i've no idea where to start or how to fix this problem,

This is one of the crashes I managed to keep record of as when the PC came back on there was a box from Windows telling I had a problem-

Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: d1 BCP1: 00000015 BCP2: 00000002 BCP3: 00000000 BCP4: 895B1968 OS Version: 606002 Service Pack: 2_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini050411-01.dmp C:\Users\Pugh\AppData\Local\Temp\WER-94671-0.sysdata.xml C:\Users\Pugh\AppData\Local\Temp\WER2DCC.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

  Fruit Bat /\0/\ 14:11 12 May 11

First of all try Blue screen viewer here download and it will san the minidump and give more information of what is going wrong.

I think its your LAN card / chip drivers so an uninstall / reinstall or update of your LAN drivers may help.

  Anya 14:42 12 May 11

I have downloaded it but not sure what to next? Or what a LAN driver or card is.

  Fruit Bat /\0/\ 14:56 12 May 11

Using BlueScreenView BlueScreenView doesn't require any installation process or additional dll files. In order to start using it, simply run the executable file - BlueScreenView.exe After running BlueScreenView, it automatically scans your MiniDump folder and display all crash details in the upper pane.

Crashes Information Columns (Upper Pane)

Dump File: The MiniDump filename that stores the crash data. Crash Time: The created time of the MiniDump filename, which also matches to the date/time that the crash occurred.

Bug Check String: The crash error string. This error string is determined according to the Bug Check Code, and it's also displayed in the blue screen window of Windows. Bug Check Code: The bug check code, as displayed in the blue screen window.

Parameter 1/2/3/4: The 4 crash parameters that are also displayed in the blue screen of death.

Caused By Driver: The driver that probably caused this crash. BlueScreenView tries to locate the right driver or module that caused the blue screen by looking inside the crash stack. However, be aware that the driver detection mechanism is not 100% accurate, and you should also look in the lower pane, that display all drivers/modules found in the stack. These drivers/modules are marked in pink color.

Caused By Address: Similar to 'Caused By Driver' column, but also display the relative address of the crash.

File Description: The file description of the driver that probably caused this crash. This information is loaded from the version resource of the driver.

Product Name: The product name of the driver that probably caused this crash. This information is loaded from the version resource of the driver.

Company: The company name of the driver that probably caused this crash. This information is loaded from the version resource of the driver.

File Version: The file version of the driver that probably caused this crash. This information is loaded from the version resource of the driver.

Drivers Information Columns (Lower Pane) Filename: The driver/module filename Address In Stack: The memory address of this driver that was found in the stack. From Address: First memory address of this driver. To Address: Last memory address of this driver. Size: Driver size in memory. Time Stamp: Time stamp of this driver. Time String: Time stamp of this driver, displayed in date/time format. Product Name: Product name of this driver, loaded from the version resource of the driver. File Description: File description of this driver, loaded from the version resource of the driver. File Version: File version of this driver, loaded from the version resource of the driver. Company: Company name of this driver, loaded from the version resource of the driver. Full Path: Full path of the driver filename.

Lower Pane Modes Currently, the lower pane has 4 different display modes. You can change the display mode of the lower pane from Options->Lower Pane Mode menu. All Drivers: Displays all the drivers that were loaded during the crash that you selected in the upper pane. The drivers/module that their memory addresses found in the stack, are marked in pink color. Only Drivers Found In Stack: Displays only the modules/drivers that their memory addresses found in the stack of the crash. There is very high chance that one of the drivers in this list is the one that caused the crash.

Blue Screen in XP Style: Displays a blue screen that looks very similar to the one that Windows displayed during the crash. DumpChk Output: Displays the output of Microsoft DumpChk utility. This mode only works when Microsoft DumpChk is installed on your computer and BlueScreenView is configured to run it from the right folder (In the Advanced Options window). You can get DumpChk from the installation CD/DVD of Windows or with the installtion of Debugging Tools for Windows.

please post the items in bold these are the drvers that probably need replacing.

  Anya 16:07 12 May 11

I'm still none the wiser as it's like someone has posted a language I don't speak , sorry. Maybe I should have posted in absolute beginner section. I am supposed to post items here? How? Screenshot?

  daz60 17:44 12 May 11

Hi Anya, Take a look through these two articles with screen-shots and instructions.

link text

link text

  daz60 17:47 12 May 11

Sorry cannot help with analysis,Fruit Bat/\0/\ more expert.

  Diemmess 17:57 12 May 11

Sticking my neck out here, because though Fruit Bat /\0/\ is undoubtedly very knowledgeable, in my ignorance I'm almost of the same opinion as yours "No speak your language."

Trying to be practical I wonder if a different approach might hold your answer. Damage limitation?

Obviously you have a serious problem and it would help to know what version of Windows you are running?

Without an expert to look over your shoulder you may have to either "Restore Windows from a previous Restore Point" or perhaps Repair Windows from the original CD. Failing that there may be some reset to factory condition supplied along with your computer. The penalty for a "factory condition" is that anything you have put on Drive C: after buying the computer will be lost. Hopefully others will offer a path by some middle road.

I hope this drags your post up the list and brings other experts into the dialogue, I confess I am out this evening, so won't be able to contribute more today.

  Anya 19:33 12 May 11

Maybe I joined the wrong site by mistake?

I'm not experienced enough with computers to understand and a lot has gone wrong at once so i've no idea what to do. Can't even figure out how to add files here . , sorry

I run vista and my machine was bought in 2007

  Terry Brown 19:44 12 May 11

I think the clue is in the text " OS Version: 606002 Service Pack: 2_".

This shows you are using IE6 service pack 2, which is now obsolete.

Download and run IE8 from here.

http://windows.microsoft.com/en-GB/internet-explorer/products/ie/home

Reboot the system and it will tell you that you need more updates, keep loading the updates and rebooting as requested, and your system will eventually be OK.

Terry

  Anya 21:17 12 May 11

Thanks for the advice. I have installed IE9 but Google is still freezing and i'm still receiving "google is not responding" messages.

Also lost all my favourites and bookmarks.

Nothing is working as it should no matter what i try to do.

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