It is always possible to have faults on any disk or CD-ROM and I had a corrupted system disk with an IBM computer years ago that caused all kinds of havoc! There are now so many stand-alone image manipulation packages around that I wonder why you are relying on ME's built-in viewer? Try the free download of Photoplus from serif.com for instance, or there must be dozens to choose from elsewhere for download or on coverdisks. If any or all work then there has to be a problem with ME or the way it is configured. There may be help available from Microsoft's knowledge base on their website, too. Have you looked in ME's own Help database? It's context sensitive so when you get the error message press F1 and see what help is offered. Good luck. LC.