Contact Virgin by Email

  Terry Brown 07 Sep 11
Locked

I know someone asked a short time ago about contacting Virgin by Email and could not find a way.

I had to contact them (email) and this is how I did it.

log into Virginmedia.com

Go to Profile

Goto manage accounts

Bottom of the page- look for contact.

This will take you to the Virginmedia email query page.

Terry

  Woolwell 07 Sep 11

Sorry that doesn't work for me. It only opens the contact page which gives answers to problems rather than a contact e-mail address.

  buteman 07 Sep 11

Yes it was I that posted that thread and could not find a way of sending an e-mail to them but managed to contact them from their forum for help.

The original post.

http://www.pcadvisor.co.uk/forums/1/helproom/4075063/any-virginmedia-user-find-a-way-of-e-mailing-them/

  buteman 07 Sep 11

Terry Brown

That does not work for me either.

I can only sign into my Bill account and if I follow profile and manage accounts then press contact us which gets you to round in circles looking for the e-mail address which can't be found.

  Terry Brown 07 Sep 11

To access the Email link:

Clink link https://my.virginmedia.com/my-profile/view

Sign in

Select an option (I suggest General) and Cable or National

Go to the bottom of the page (Black strip) and find contact. Terry

  Woolwell 08 Sep 11

Terry Brown

When I sign in I do not get any General Option. There is contact at the bottom of the page on the black strip but as buteman and I have informed you then it opens a fairly useless window with many options but not a contact e-mail address and as buteman states leads in circles. If you go to contact and click on the general query you still do not get an e-mail address. Have you actually obtained an e-mail address?

  Terry Brown 10 Sep 11

Yes, It opened to an email contact box, I contacted Virgin and recieved a reply back on the 2nd day, advising me that the problem (locked email address) had to be done by phone (virgin phone 151)- Free call- and was sorted out in about 10 minutes.

Terry

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