connection timed out

  leedsafc 11:43 02 Aug 06
Locked

Why does outlook express time out when i attempt to send large files ie 20mb for example i am using bt broadband is this a problem with my internet connection or outlook express.

  FelixTCat 11:53 02 Aug 06

leedsafc,

Do you have an antivirus program which is set to scan sent emails?

If so, what is happening is that the email passes through the scan before being sent. For 20 MByte files this takes some time, during which OE times out.

Try stopping the scanning of outgoing emails before sending these files and reinstating it afterwards.

Many email systems won't accept emails of this size anyway - perhaps that's also your problem.

Regards,

Felix

  leedsafc 11:58 02 Aug 06

Thanks for the reply yes i do have an anti virus running but i hadn't realised that they were scanned before being sent. I also thought that the size of the files may be a problem.

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