connecting to internet problem

  toonfireman1746 23:03 07 Feb 11

Wonder if any one can help.
The problem is on a family computer so if I am slow replying sorry.
The computer has three users, (XP) two seem to be able to connect to the internet Ok
On one when you try to open internet explorer it asks which program you want to use to open this file.. with a list of programs like adobe.. ect.
When you try in IE it just says send error report, the same with firefox.
Also I don’t know if this is connected but Excel is not available to that user.

  howard64 07:01 08 Feb 11

if the other users have no problem then it indicates to me that this user has a corrupted installation. Try going to control panel - users and create a new user. If this works ok then I would copy any data you want from the old user and finally delete that old user from the system.

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