Computer restart

My parents have just phoned and there computer which runs on Windows ME has gone belly up. How do they restart it and get back to normal?
Thanks in advance.

  Â ÑÌÇKÑÂMË 19:48 02 Apr 04

More info needed i think belly up could mean
it packed its bags and gone to a Hawaii,lol what errors if any do they get?


They cannot start up as normal they get as far as the windows ME screen then it just hangs and does not complete startup.

  Mikè 20:37 02 Apr 04

Try booting to safe mode (pressing f8 during post) and then try system restore.

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