Closing down problem

  Derek 06:26 20 Feb 04

A friend writes to me with some problems and I'm able to sort out all but this one ,I quote,
He's on Win ME/ Broadband/ Norton AV on auto.

1. Sometimes when I want to shut down I get a grey screen ( as opposed to the black with "you can now switch off your computer" that I cannot do anything with. The only answer is to manually disconnect and then start up again. I can then usually shut down the second time.

  Diodorus Siculus 08:06 20 Feb 04

click here

click here

- the first a link to MS; the second a link to lots of possible solutions.

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