cd-rom. cd-rw dead?

  muligan 02:13 05 Aug 03
Locked

i have a nec cd-rw. cd-rom in my dell 4500 pc which does not seem to work,put in disc ,light cimes on disc icon on cursor drive goes buz buz buz light goes out icon goes, and and nothing, oh dear is it dead?

  Lozzy 03:22 05 Aug 03

What does it say against the CD Roms in Device Manager?? Any Yellow ??? marks or !!! or red XXX's

if not since its a dell call there help desk there very good at things like this. Is it still under warranty??

  muligan 00:12 06 Aug 03

thanks LOZZY, no there were no marks against them indevice manager . i sent an e-mail to dell on 5-8-03, got phone call today(6-8-03) they should be here tomorrow(7-8-03) to fix the drive.
thats what i call service!
MIKE.

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