CD Drive wont recognize on Laptop-Help please!

  bob dob 11:26 20 Mar 11

Hi, im using Ashampoo and am trying to burn an audio CD but i cant get the option to 'write', the blank CDs im using in either my internal CD/DVD drive or my external CD/DVD drive.
Infact, when i put a DVD or CD in either, they aren't recognised although when i plugged the external drive in i get a message showing it is connected and ready to use.
Please can anyone help?

  mooly 11:51 20 Mar 11

If you select computer from the start menu does the CD drive show up there... it should. If not, if you do a restart does it appear ?

What's the operating system and laptop ?

Has this problem only started with Ashampoo (which I use) or not.

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