If it's XP then it coulk be you need to Disable the 'IMAPI CD-Burning COM' service.
XP has it's own CD burning engine.
To disable :-
On Desktop click 'Start'
Select 'Control Panel'
Click on 'Administrative Tools'
Click on 'Services'
Look for 'IMAPI CD BURNING COM SERVICE'
Right click (on IMAPI) then select 'Properties'
In the middle of the window, it will say 'Start up type'. Click on the arrow to the right & select 'Disabled' and then click APPLY.
If this does not work you could try upgrading the driver and firmware.