Cant get scanner to work

  Ray5776 17:57 13 Sep 09
Locked

Hi everyone,
I am trying to instal a flatbed scanner, make is Tevion (German I think)
OS is XP pro.
Interface is parallel port.
No matter what I do I cannot get this to work properly.
I know that the hardware works as I managed to scan one document into Photo Express which was the software that came with it but that was all.
Now just get error messages.

Can anyone help please.

Ray

  Sea Urchin 17:59 13 Sep 09

Might help to know what the error messages are

  Ray5776 18:59 13 Sep 09

It depends on how I try to access it,
using their software disk I get to (Scan dialogue)
which is the starting point but when I click scan
it says scanning page 1 but nothing happens.
If I use Photo Express which was also part of the package I get a message relating to Twain interface problem.
Using another program I get (File Loading Failure)

Ray

  Ray5776 19:03 13 Sep 09

Hi again, more info,
the device does not show in control panel, scanners & cameras.

  Stuartli 19:16 13 Sep 09

Do you have a model number for the scanner (Tevion is, like Medion, a German brand name usually sold by Aldi)?

Normally both companies re-badge products under their own name, so it's likely that there will/may be still drivers and software available from the OEM manufacturer's website.

However, seeking Tevion drivers usually refers you to the Medion website...

Starting to key in "Tevion sca.." into Google brings up three or four different scanner models - if you check your scanner's model number as suggested it may be one of them.

  Sea Urchin 19:18 13 Sep 09

*
Have you installed the scanner driver software? I don't understand why you would then need to run a disk to use the scanner.

  Sea Urchin 19:19 13 Sep 09

Cross posted

  Quiet Life 19:22 13 Sep 09

As it is parallel port it is very old and it is un likely their disc covers drivers for XP.
There are drivers listed here click here

  Ray5776 19:23 13 Sep 09

Hi, it says Tevion MD9351, but it has the CD with it which I would have thought had the drivers on.
This is a brand new scanner out of the box Saturday.

  Sea Urchin 19:29 13 Sep 09

That link is shown to be untrustworthy by WOT (Web of Trust) - known for phishing scams and spyware.

  Stuartli 19:30 13 Sep 09

Tevion scanners are re-badged Mustek models.

I'm surprised you have bought a "brand" new parallel port scanner...

XP drivers at:

click here

Earlier Windows OS:

click here

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