Can't get in to Outlook Express

  alba6 05 Dec 11
Locked

When I try to read email in Outlook Express it has started to pop up a box asking for my name & password. The account name (email address) and dots for the password are already there. I tried re-entering the password etc but the box just keeps coming up again. I have checked that the password in the Account is still there and correct. I use XP. I downloaded an updated version of Avast antivirus on Thursday so I did a System Restore to before that but it didn't cure it. The first time it happened (Friday?) I did a shut down and start up and that cleared it but it has come back today. Any suggestions?

  Jollyjohn 05 Dec 11

Hi

This is a known issue with Outlook Express but no definite solutions have appeared except install Livemail - which is an updated version of Outlook Express. Livemail comes as part of Live essentials and when installing you get the option to install photo gallery, silverlight, messenger etc - just untick all the boxes except Mail.

The installation process will import you settings, contacts, e-mails etc.

Alternative e-mail clients include Incredimail - a bit fun based or Mozilla Thunderbird.

  Woolwell 05 Dec 11

Check that you can access your e-mail through webmail (ISP's or domain name internet page). This problem can be caused by problems at the server end and not on your system.

  alba6 05 Dec 11

I can access my email via Google OK.

  alba6 13 Dec 11

I have resolved my problem, thanks guys. I restored the system to the last restore point then ran Ashampoo Winoptimizer cleanup and the problem has disappeared.

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