cant get modem connected

  kaza1 11:24 24 May 07
Locked

Hi, can someone please offer me some advice.

I have just bought a toshiba l30 laptop, my isp is tiscalli, when i try to install the speedtouch modem it just jams up when the installation d tells you to connect modem to pc and the light on the modem stays red.

Am i doing something wrong?

thanks

  The Brigadier 11:31 24 May 07

Whats your operating system?

  The Brigadier 11:32 24 May 07

If it's Vista you may need to check it's compatable with your ISP.

  kaza1 11:37 24 May 07

Hi yes it is vista, but tiscali say that it is compatible?

  Graham. 15:54 24 May 07

click here

Click on 'Update for Windows Vista' to download the latest drivers.

  kaza1 16:12 24 May 07

Thanks, Graham, the only thing is I cant connect to the net to download it to the laptop, I will order a new cd to see if that helps.

thanks
karen

  Graham. 16:41 24 May 07

Download it on another PC (Save, not Run), save to CD, open and Run on the laptop.

  kaza1 17:57 24 May 07

Will try , thanks

  kaza1 21:16 26 May 07

i have recieved a speedtouch installation cd and have 2 lights on the modem but it still wont connect to tiscali . i have entered username and password, however i am not sure if this is where i am going wrong, when it asks for the phone no to connect to on my current pc it says 0 so i have tried that and also 0,38 but neither work. I have emailed tiscali but not had a reply.

Would be grateful if anyone knows.

thanks
karen

  kaza1 22:48 26 May 07

I have spoke to tiscali and you do dial 0,38 at the bottom of the scree n is says modem is not connected even though i have 2 green lights?

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